Cancellation Policy

At Fitgear.nz, we understand that plans can change. This policy outlines how cancellations, returns, and refunds are handled.

 

1. Order Cancellations

 

    • Orders may be cancelled within 12 hours of purchase provided they have not yet been processed or shipped.
    • To request a cancellation, please contact us at customer_support@fitgear.nz with your order number.
    • Once an order has been dispatched, it cannot be cancelled and must follow our returns process.

 

2. Returns & Change of Mind

 

    • We accept returns for change of mind within 14 days of delivery.
    • Items must be:
        • Unused and in original condition
        • In original packaging with all tags and accessories included
    • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

 

3. Faulty or Incorrect Items

 

    • If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.
    • We will offer a replacement, repair, or full refund, including any applicable shipping costs.

 

4. Refunds

 

    • Refunds are processed once the returned item has been received and inspected.
    • Approved refunds will be issued to the original payment method within 5–10 business days.

 

5. Non-Returnable Items

The following items cannot be returned unless faulty:

 

    • Personal use items (e.g., worn apparel, opened supplements if applicable)
    • Clearance or final sale items

 

6. Exchanges

 

    • We offer exchanges for size or product variations, subject to stock availability.
    • If the desired item is unavailable, a refund or store credit will be issued.

 

7. Contact Us

For all cancellation or return requests, please contact:
Email: customer_support@fitgear.nz
Website: fitgear.nz