Delivery Policy

At Fitgear.nz, we aim to deliver your order quickly, safely, and reliably across New Zealand and Australia.

1. Shipping Locations

  • We ship nationwide within New Zealand.

  • We also ship to Australia.

  • For other international shipping enquiries, please contact us before placing your order.

2. Processing Times

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

- Estimated delivery times after dispatch:

  • New Zealand (North Island): 1–3 business days

  • New Zealand (South Island): 2–5 business days

  • Rural addresses: Please allow an additional 1–3 business days

  • Australia: 5–10 business days

Please note: Delivery times are estimates and may vary due to courier delays or peak periods.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size.

  • We may offer free shipping promotions from time to time, which will be clearly advertised on our website.

5. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email so you can monitor delivery progress.

6. Split Shipments / Backordered Items

  • In some cases, items within your order may be shipped separately.

  • This may occur if:

    • One or more items are temporarily out of stock

    • Items are dispatched from different warehouses

  • You will not be charged additional shipping for split deliveries (unless otherwise stated at checkout).

  • Any delayed items will be shipped as soon as they become available.

7. Large or Bulky Items

  • Some fitness equipment may be classified as oversized or heavy.

  • These items may:

    • Incur additional shipping fees

    • Require longer delivery times

    • Be delivered via a specialised freight service

8. Delivery Issues

  • If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking it down.

  • Fitgear.nz is not responsible for delays caused by third-party courier services, but we will always help resolve any issues.

9. Incorrect Address

  • Please ensure your delivery address is correct at checkout.

  • We are not responsible for orders delivered to incorrectly supplied addresses. Additional shipping fees may apply for redelivery.

10. Damaged or Lost Items

  • If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery (or expected delivery).

  • We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.

11. Contact Us

For delivery enquiries, please contact:
Email: customer_support@fitgear.nz
Website: fitgear.nz